Your information, your choices

Start with what you’re comfortable sharing.

You can start with estimates and a financial question. MyCIO uses the details you provide to explain supported choices and help you plan practical next steps. No bank connection is needed to start.

Nothing to connect

Enter balances, income, goals and dates yourself. You do not need to give MyCIO a bank password or brokerage login to build a plan.

If you use MyCIO through another assistant, information you send through that assistant is also subject to its provider’s terms and privacy settings.

What is stored

Information used to provide the service can include:

• Account and sign-in information.
• The household and financial facts you enter or confirm.
• Saved plans, comparisons and conversation context.
• Operational records needed to run the service and manage purchases.

Review the planning facts in “Your information & sources” and correct anything that does not reflect your situation. See the Privacy Policy for data handling details.

What you do not need to provide

• Bank passwords. Do not include bank or brokerage credentials in a question or document.
• A connected bank account. You can enter your financial information manually.
• Full payment-card details. Card payments are handled by Paddle, our payment provider; we never see or store your full card number. MyCIO receives only the purchase status and transaction references needed to provide and support the service.

Hosting, authentication, payment, error-monitoring and AI service providers process information needed to deliver the service. Optional analytics providers receive data only after you allow analytics. The Privacy Policy explains these roles.

Rough numbers are first-class

Estimates can help you get started. Review the assumptions and missing details before relying on a comparison.

Some questions need exact dates, account ownership or tax details. MyCIO may ask for those facts or explain that a scenario is outside its coverage.

Review, edit or request deletion

Use the controls in your plan to review or remove individual planning facts. Settings also lets you download your data or request deletion of your account and active planning data.

Limited payment, fraud-prevention, security or legal records may need to remain after account deletion, and deletion from provider backups follows the provider’s backup lifecycle. The Privacy Policy explains these exceptions; contact support with a specific request.

Choose what to share

Review a shared plan summary before sending its link to a partner or professional; summaries can contain financial information.

Use the available sharing controls to manage access, and share links only with people you intend to see the result.

Storage and service providers

• Hosted services. MyCIO uses hosted Supabase for account, database and storage services, alongside application hosting and other service providers.
• Access controls. Authentication and database access policies restrict access to account information; service providers also process data needed to operate the service.
• Provider-specific handling. The Privacy Policy describes service-provider processing. Ask support if you need details before sharing sensitive information.

Computed, not advice

MyCIO explains modeled outcomes and helps you work out next steps. It does not place trades, move money or replace an investment, tax or legal professional. You decide what to do and verify important actions before carrying them out.